Privacy Policy

1. Overview & DPDP Compliance

HealthExpress India acts as a Data Fiduciary under the Digital Personal Data Protection (DPDP) Act, 2023. We are committed to processing your digital personal data lawfully, fairly, and transparently. This policy outlines how we collect, use, and protect your personal information when you use our services.

2. Notice & Consent

We will only process your personal data after providing you with a clear notice and obtaining your explicit, informed consent. We collect information such as:

• Name, email address, and phone number.
• Medical history, symptoms, or surgery requirements (only what you choose to share).
• Insurance details to assist with coverage verification.

3. Purpose Limitation

Your data is collected strictly for the following purposes:

• Connecting you with relevant doctors, surgeons, and hospitals for treatment.
• Providing cost estimates and facilitating hospital admissions.
• Communicating with you regarding your inquiry.

We do not sell your personal data to third-party marketers or data brokers.

4. Information Sharing

To facilitate your treatment, your data may be shared with our verified Data Processors, including partner hospitals and surgeons. All our partners are bound by strict confidentiality and data protection obligations as mandated by the DPDP Act.

5. Your Rights as a Data Principal

Under the DPDP Act, you have the right to:

• Right to Information: Request a summary of the personal data we process and the identities of all Data Processors we share it with.
• Right to Correction & Erasure: Request the correction of inaccurate data or the deletion of your data when it is no longer necessary for the stated purpose.
• Right to Withdraw Consent: You may withdraw your consent at any time. However, this may affect our ability to provide medical coordination services.

6. Grievance Redressal

If you wish to exercise any of your rights or have a grievance regarding your personal data, please contact our Grievance Officer:

Grievance Officer: HealthExpress India Legal Team
Email: grievance@healthexpressindia.com
Phone: +91 93078 61041
Address: C-120, 2nd Floor, Lajpat Nagar 1, New Delhi - 110024